Return and Refund Policy
Last Updated: [10 Feb 2025]
Welcome to AppMelodies! We appreciate your trust in purchasing digital products from our store. Since our products are digital and instantly downloadable, we have a clear refund policy to ensure a fair experience for both customers and our business.
1. Refund Eligibility
As digital products cannot be returned once downloaded, we offer refunds only in the following cases:
- You purchased the same product multiple times by mistake.
- The product is completely unusable due to a technical issue that our support team is unable to resolve.
- A major feature advertised on our website is missing from the delivered product.
To request a refund, you must contact us within 10 days of purchase with detailed information about the issue.
2. Non-Refundable Cases
We do not provide refunds in the following situations:
- You changed your mind after purchase.
- You no longer need the product.
- You do not have the required software or technical skills to use the product.
- A third-party tool or update has caused incompatibility.
- You failed to download the product within the provided access period.
3. How to Request a Refund
To submit a refund request, please follow these steps:
- Email us at support@appmelodies.com with your order details.
- Provide a clear explanation of the issue and any relevant screenshots.
- Our team will review your request and respond within 1 day.
If your refund is approved, the amount will be credited back to your original payment method within 2-3 Days.
4. Product Support and Troubleshooting
Before requesting a refund, we encourage you to reach out to our support team for assistance. We are happy to help with installation, setup, and minor troubleshooting.
5. Chargebacks and Disputes
If you experience any issues, please contact us before initiating a chargeback or dispute. We are committed to resolving problems amicably and ensuring customer satisfaction.
6. Policy Changes
We reserve the right to update this refund policy at any time. Changes will be posted on this page, and continued use of our services implies acceptance of the revised policy.
For further questions, please contact us at support@appmelodies.com.
Thank you for shopping with AppMelodies!